Use remote assistance microsoft

You can help the helper by sending a second email containing just the password not in the subject line.

Once your helper has the password and the file, the helper can start the remote session. The remaining steps are simple and your helper can guide you through them. While the session is in progress, the Remote Assistance window must remain open.

If you close that window, the session will disconnect. You can end the remote session at any time. By default, the helper can only watch. The helper can request control of your computer, which you can grant and also terminate at any time. All Rights Reserved. Remote Assistance creates the email and displays it. You need only send it. In the Code from assistant box, enter the 6-digit code you were given, and select Share sceen.

Wait for your helper, then select Allow in the window that displays. Windows 10 More Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? This data includes the following information:. Microsoft cannot access a session or view any actions or keystrokes that occur in the session.

Microsoft does not store any data about either the sharer or the helper for longer than three days. In some scenarios, the helper does require the sharer to respond to application permission prompts User Account Control , but otherwise the helper has the same permissions as the sharer on the device. In the Give assistance section, helper selects Assist another person.

The helper might be asked to choose their account or sign in. Quick Assist generates a time-limited security code. The user enters the provided code in the Code from assistant box, and then selects Share screen.

The helper receives a dialog offering the opportunity to take full control of the device or just view its screen. After choosing, the helper selects Continue. The sharer receives a dialog asking for permission to show their screen or allow access.

The sharer gives permission by selecting the Allow button. If for some reason a user doesn't have Quick Assist on their system or it's not working properly, they might need to uninstall and reinstall it. If you have any problems, questions, or suggestions for Quick Assist, contact us by using the Feedback Hub app.