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OpenCms 11 Content Management einfach gemacht. Moreover, pre-release versions of OpenCms for example alpha, beta or release candidate versions or source code versions from the Github repository are not covered by our support agreements.
An incident describes an isolated problem in the context of a larger OpenCms project. It is therefore specialized and detailed in nature. The context of the incident has to be provided by the surrounding project and the incident usually describes an issue that does not work as expected in that context. No matter how you describe your incident, we will try to provide an answer. However, we reserve the right to reject an incident in case we find the problem description to unspecified or to general in nature.
For the Incident Support Package, rejected incidents will not be counted to the total number of used incidents. We at Alkacon Software believe to have the most complete knowledge in OpenCms available and we are sure that we can solve most of your problems.
However, because of the variety of soft- and hardware OpenCms is able to run with, we cannot guarantee that we can always find a solution to an incident. If you raise an incident describing a problem, this problem must be reproducible by our support team. A standard distribution installation means a system that is based only on the OpenCms core package available for download on opencms.
We reserve the right to not fix any performance related issues in OpenCms, because usually these are the result of a poor layout of the application build on OpenCms and not OpenCms itself. However, we will try to support you in finding performance bottlenecks in your application and try to point out possible improvements.
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