Notes: After you restart Outlook, if mail logging is turned on, Logging Enabled appears in the Outlook title bar. You may have to exit Outlook for data to be written to the log files. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue.
Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. This article describes the different diagnostic information collecting options available in Outlook if you have issues creating a new profile in Outlook. Outlook logs are helpful in investigations into free busy issues, connectivity problems, and unexpected authentication prompts. In Outlook, go to the File tab, then Options , and then Advanced.
Under Other , select or clear the check box Enable troubleshooting logging this will require an Outlook restart.
If you are troubleshooting a profile with the creation of a new profile, you can enable logging through the registry:. Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur. Select Start , type regedit in the Start search box, and then select regedit.
In the right side pane, right-click EnableLogging , and then select Modify. Additionally, it explains how to collect the log files after you have reproduced the problem when ETW tracing is enabled. Important To help protect customer data, the advanced trace log files are binary files that can't be read without a conversion process. You can upload log files to a secure location that is provided by Microsoft Customer Support Services.
A support engineer from Microsoft can download and convert the log file for analysis. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:. If you leave logging enabled for several hours or days, the problem becomes very difficult to analyze because too much information is captured in the log file.
When you enable global logging through the Outlook interface, Outlook generates both transport and advanced trace logs. The advanced trace log contains advanced logging events. Advanced logging events include the following:. To troubleshoot a performance issue or other unexpected behavior, you must first make sure that you are using the latest build of Outlook. For more information about the latest applicable updates for Outlook, see the following article in the Microsoft Knowledge Base:.
In the Outlook Options dialog box, click Advanced. Scroll down the list of settings, and then select the Enable troubleshooting logging requires restarting Outlook option. Create the following registry value at the specified location. Note Manually create any registry keys or values if they don't exist. Also, unless there are specific instructions, all registry keys are the same for bit and bit versions of Microsoft Office.
If the value already exists, make note of it. After you send files to the Microsoft Support engineer, restore the original settings by disabling the logging from step 3 and by setting FastShutdownBehavior to the default value of 0, unless you noted an existing value in step 7. Note The log files are created in multiple folders. These folders vary, depending on the version of Outlook that you're running. Note The log files are only logged in Outlook and earlier versions.
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